We were at a certain level in our business. There was little clarity over what the direction of the business was going forward, [we were] struggling with the goals.
The strategies were in place, but there was a lack of cohesion really between team members and it was difficult.
[Now] our growth plan is nailed to what we need to do to specifics. … So that’s been an outcome where we’ve got a process in place now where we can move into the next year with a lot more potential, enthusiasm, optimism.
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